/* ═══════════════════════════════════════════════════════════
   ARI SUPPORT — Sistema de soporte estilo Apple (claro/oscuro)
   ═══════════════════════════════════════════════════════════ */
#ari-support {
  position: fixed; inset: 0; z-index: 9600; overflow-y: auto; overflow-x: hidden;
  background: #f5f5f7; color: #1d1d1f;
  font-family: 'Outfit', 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
  --sup-card: #ffffff; --sup-text: #1d1d1f; --sup-muted: #6e6e73;
  --sup-border: rgba(0,0,0,.08); --sup-accent: #0071e3; --sup-accent-soft: rgba(0,113,227,.10);
  --sup-green: #34c759; --sup-orange: #ff9f0a; --sup-red: #ff3b30;
  --sup-shadow: 0 1px 3px rgba(0,0,0,.06), 0 14px 34px rgba(15,40,70,.07);
}
#ari-support[data-theme="dark"] {
  background: #000000; color: #f5f5f7;
  --sup-card: #1c1c1e; --sup-text: #f5f5f7; --sup-muted: #98989d;
  --sup-border: rgba(255,255,255,.12); --sup-accent: #0a84ff; --sup-accent-soft: rgba(10,132,255,.16);
  --sup-shadow: 0 1px 3px rgba(0,0,0,.4), 0 14px 34px rgba(0,0,0,.45);
}

/* ── Barra superior ── */
#ari-support .sup-topbar {
  position: sticky; top: 0; z-index: 10; display: flex; align-items: center; gap: 18px;
  padding: 0 26px; min-height: 60px; flex-wrap: wrap;
  background: rgba(245,245,247,.82); backdrop-filter: saturate(180%) blur(20px); -webkit-backdrop-filter: saturate(180%) blur(20px);
  border-bottom: 1px solid var(--sup-border);
}
#ari-support[data-theme="dark"] .sup-topbar { background: rgba(0,0,0,.72); }
#ari-support .sup-brand { display: flex; align-items: center; gap: 10px; font-weight: 800; font-size: 17px; letter-spacing: -0.3px; color: var(--sup-text); }
#ari-support .sup-brand img { width: 28px; height: 28px; border-radius: 8px; object-fit: cover; }
#ari-support .sup-tabs { display: flex; gap: 4px; flex: 1; overflow-x: auto; }
#ari-support .sup-tabs a {
  color: var(--sup-muted); font-size: 14px; font-weight: 600; padding: 8px 14px; border-radius: 99px;
  cursor: pointer; white-space: nowrap; transition: background .15s, color .15s; user-select: none;
}
#ari-support .sup-tabs a:hover { background: var(--sup-accent-soft); color: var(--sup-accent); }
#ari-support .sup-tabs a.active { background: var(--sup-accent); color: #fff; }
#ari-support .sup-tabs a.hidden { display: none; }
#ari-support .sup-close {
  background: none; border: none; color: var(--sup-accent); font-family: inherit; font-size: 14px; font-weight: 700;
  cursor: pointer; padding: 8px 4px; white-space: nowrap;
}
#ari-support .sup-close:hover { text-decoration: underline; }

/* ── Cuerpo ── */
#ari-support .sup-body { max-width: 980px; margin: 0 auto; padding: 44px 24px 90px; }
#ari-support .sup-view.hidden { display: none; }

/* Hero */
#ari-support .sup-hero { text-align: center; margin: 18px 0 38px; }
#ari-support .sup-hero h1 { font-size: 42px; font-weight: 800; letter-spacing: -1px; margin: 0 0 10px; color: var(--sup-text); }
#ari-support .sup-hero p { font-size: 17px; color: var(--sup-muted); margin: 0 auto 18px; max-width: 560px; line-height: 1.55; }
#ari-support .sup-staff-pill {
  display: inline-flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 700;
  padding: 7px 16px; border-radius: 99px; background: var(--sup-card); border: 1px solid var(--sup-border); color: var(--sup-muted);
}
#ari-support .sup-staff-pill .dot { width: 9px; height: 9px; border-radius: 50%; background: #c7c7cc; }
#ari-support .sup-staff-pill.on .dot { background: var(--sup-green); box-shadow: 0 0 0 4px rgba(52,199,89,.18); }
#ari-support .sup-staff-pill.on { color: var(--sup-text); }

/* Tarjetas de acciones */
#ari-support .sup-cards { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; margin-bottom: 34px; }
#ari-support .sup-action {
  background: var(--sup-card); border: 1px solid var(--sup-border); border-radius: 20px; padding: 26px 22px;
  cursor: pointer; transition: transform .18s, box-shadow .18s; box-shadow: var(--sup-shadow); text-align: left;
}
#ari-support .sup-action:hover { transform: translateY(-3px); box-shadow: 0 18px 44px rgba(0,0,0,.12); }
#ari-support .sup-action .sup-ico {
  width: 46px; height: 46px; border-radius: 14px; display: flex; align-items: center; justify-content: center;
  background: var(--sup-accent-soft); color: var(--sup-accent); margin-bottom: 14px;
}
#ari-support .sup-action h3 { margin: 0 0 5px; font-size: 17px; font-weight: 800; color: var(--sup-text); letter-spacing: -0.3px; }
#ari-support .sup-action p { margin: 0; font-size: 13.5px; color: var(--sup-muted); line-height: 1.5; }

/* Sección informativa */
#ari-support .sup-info { background: var(--sup-card); border: 1px solid var(--sup-border); border-radius: 20px; padding: 28px 30px; box-shadow: var(--sup-shadow); }
#ari-support .sup-info h2 { margin: 0 0 6px; font-size: 21px; font-weight: 800; letter-spacing: -0.4px; color: var(--sup-text); }
#ari-support .sup-info p { color: var(--sup-muted); font-size: 14.5px; line-height: 1.65; margin: 0 0 14px; }
#ari-support .sup-faq { border-top: 1px solid var(--sup-border); }
#ari-support .sup-faq details { border-bottom: 1px solid var(--sup-border); }
#ari-support .sup-faq summary {
  cursor: pointer; padding: 15px 4px; font-size: 15px; font-weight: 700; color: var(--sup-text);
  list-style: none; display: flex; justify-content: space-between; align-items: center; user-select: none;
}
#ari-support .sup-faq summary::after { content: '+'; color: var(--sup-accent); font-size: 18px; font-weight: 700; }
#ari-support .sup-faq details[open] summary::after { content: '–'; }
#ari-support .sup-faq details p { padding: 0 4px 16px; margin: 0; font-size: 14px; color: var(--sup-muted); line-height: 1.6; }

/* ── Formulario nuevo ticket ── */
#ari-support .sup-form { background: var(--sup-card); border: 1px solid var(--sup-border); border-radius: 20px; padding: 30px 32px; box-shadow: var(--sup-shadow); }
#ari-support .sup-form h2 { margin: 0 0 4px; font-size: 22px; font-weight: 800; letter-spacing: -0.4px; color: var(--sup-text); }
#ari-support .sup-form .sup-sub { color: var(--sup-muted); font-size: 14px; margin: 0 0 22px; }
#ari-support .sup-cats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; margin-bottom: 20px; }
#ari-support .sup-cat {
  border: 1.5px solid var(--sup-border); border-radius: 14px; padding: 14px 12px; cursor: pointer;
  font-size: 13.5px; font-weight: 700; color: var(--sup-muted); text-align: center; transition: all .15s; background: none; font-family: inherit;
}
#ari-support .sup-cat:hover { border-color: var(--sup-accent); color: var(--sup-accent); }
#ari-support .sup-cat.sel { border-color: var(--sup-accent); background: var(--sup-accent-soft); color: var(--sup-accent); }
#ari-support .sup-field { margin-bottom: 16px; }
#ari-support .sup-field label { display: block; font-size: 13px; font-weight: 700; color: var(--sup-text); margin-bottom: 7px; }
#ari-support .sup-field input, #ari-support .sup-field textarea {
  width: 100%; box-sizing: border-box; font-family: inherit; font-size: 15px; color: var(--sup-text);
  background: var(--sup-accent-soft); border: 1.5px solid transparent; border-radius: 12px; padding: 13px 15px; outline: none;
  transition: border-color .15s, background .15s; resize: vertical;
}
#ari-support .sup-field input:focus, #ari-support .sup-field textarea:focus { border-color: var(--sup-accent); background: var(--sup-card); }

/* Botones genéricos */
#ari-support .sup-btn {
  font-family: inherit; cursor: pointer; border: none; border-radius: 12px; font-weight: 700; font-size: 14.5px;
  padding: 13px 26px; transition: opacity .15s, transform .15s;
}
#ari-support .sup-btn:active { transform: scale(.97); }
#ari-support .sup-btn-accent { background: var(--sup-accent); color: #fff; box-shadow: 0 6px 16px rgba(0,113,227,.25); }
#ari-support .sup-btn-accent:hover { opacity: .92; }
#ari-support .sup-btn-accent:disabled { opacity: .5; cursor: default; }
#ari-support .sup-btn-ghost { background: var(--sup-accent-soft); color: var(--sup-accent); }
#ari-support .sup-btn-ghost:hover { opacity: .85; }

/* ── Lista de tickets ── */
#ari-support .sup-list-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 18px; flex-wrap: wrap; }
#ari-support .sup-list-head h2 { margin: 0; font-size: 24px; font-weight: 800; letter-spacing: -0.5px; color: var(--sup-text); }
#ari-support .sup-filters { display: flex; gap: 6px; }
#ari-support .sup-filter {
  border: none; background: var(--sup-card); color: var(--sup-muted); font-family: inherit; font-size: 12.5px; font-weight: 700;
  padding: 7px 14px; border-radius: 99px; cursor: pointer; border: 1px solid var(--sup-border);
}
#ari-support .sup-filter.active { background: var(--sup-accent); border-color: var(--sup-accent); color: #fff; }
#ari-support .sup-ticket {
  display: flex; align-items: center; gap: 16px; background: var(--sup-card); border: 1px solid var(--sup-border);
  border-radius: 16px; padding: 18px 20px; margin-bottom: 10px; cursor: pointer; box-shadow: var(--sup-shadow);
  transition: transform .15s, box-shadow .15s;
}
#ari-support .sup-ticket:hover { transform: translateY(-2px); box-shadow: 0 12px 30px rgba(0,0,0,.10); }
#ari-support .sup-ticket .sup-t-ico {
  width: 42px; height: 42px; border-radius: 12px; background: var(--sup-accent-soft); color: var(--sup-accent);
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
#ari-support .sup-ticket .sup-t-main { flex: 1; min-width: 0; }
#ari-support .sup-ticket .sup-t-subject { font-size: 15.5px; font-weight: 800; color: var(--sup-text); margin: 0 0 3px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
#ari-support .sup-ticket .sup-t-meta { font-size: 12.5px; color: var(--sup-muted); margin: 0; }
#ari-support .sup-status { font-size: 11.5px; font-weight: 800; padding: 5px 12px; border-radius: 99px; white-space: nowrap; }
#ari-support .sup-status.abierto { background: var(--sup-accent-soft); color: var(--sup-accent); }
#ari-support .sup-status.en_curso { background: rgba(255,159,10,.14); color: var(--sup-orange); }
#ari-support .sup-status.resuelto { background: rgba(52,199,89,.14); color: var(--sup-green); }
#ari-support .sup-empty { text-align: center; padding: 60px 20px; color: var(--sup-muted); }
#ari-support .sup-empty h3 { font-size: 19px; font-weight: 800; color: var(--sup-text); margin: 0 0 6px; }
#ari-support .sup-empty p { margin: 0 0 20px; font-size: 14.5px; }

/* ── Hilo (chat) ── */
#ari-support .sup-thread { display: flex; flex-direction: column; background: var(--sup-card); border: 1px solid var(--sup-border); border-radius: 20px; box-shadow: var(--sup-shadow); overflow: hidden; }
#ari-support .sup-thread-head { display: flex; align-items: center; gap: 14px; padding: 18px 22px; border-bottom: 1px solid var(--sup-border); flex-wrap: wrap; }
#ari-support .sup-thread-head .sup-t-main { flex: 1; min-width: 0; }
#ari-support .sup-thread-head h3 { margin: 0 0 2px; font-size: 16.5px; font-weight: 800; color: var(--sup-text); }
#ari-support .sup-thread-head p { margin: 0; font-size: 12.5px; color: var(--sup-muted); }
#ari-support .sup-thread-actions { display: flex; gap: 8px; align-items: center; }
#ari-support .sup-msgs { padding: 24px 22px; min-height: 260px; max-height: 52vh; overflow-y: auto; display: flex; flex-direction: column; gap: 12px; }
#ari-support .sup-msg { max-width: 78%; padding: 12px 16px; border-radius: 18px; font-size: 14.5px; line-height: 1.5; word-wrap: break-word; white-space: pre-wrap; }
#ari-support .sup-msg .sup-msg-meta { display: block; font-size: 11px; font-weight: 700; margin-bottom: 4px; opacity: .75; }
#ari-support .sup-msg.mine { align-self: flex-end; background: var(--sup-accent); color: #fff; border-bottom-right-radius: 6px; }
#ari-support .sup-msg.theirs { align-self: flex-start; background: var(--sup-accent-soft); color: var(--sup-text); border-bottom-left-radius: 6px; }
#ari-support .sup-msg.theirs .sup-msg-meta { color: var(--sup-accent); }
#ari-support .sup-composer { display: flex; gap: 10px; padding: 16px 18px; border-top: 1px solid var(--sup-border); }
#ari-support .sup-composer input {
  flex: 1; font-family: inherit; font-size: 14.5px; color: var(--sup-text); background: var(--sup-accent-soft);
  border: 1.5px solid transparent; border-radius: 99px; padding: 12px 18px; outline: none;
}
#ari-support .sup-composer input:focus { border-color: var(--sup-accent); background: var(--sup-card); }
#ari-support .sup-composer .sup-btn { border-radius: 99px; padding: 12px 22px; }

/* ── Llamada ── */
#ari-support .sup-call {
  position: fixed; inset: 0; z-index: 9700; display: flex; align-items: center; justify-content: center;
  background: rgba(0,0,0,.55); backdrop-filter: blur(14px); -webkit-backdrop-filter: blur(14px);
}
#ari-support .sup-call.hidden { display: none; }
#ari-support .sup-call-card {
  background: var(--sup-card); border-radius: 28px; padding: 44px 40px 36px; text-align: center; width: min(360px, 90vw);
  box-shadow: 0 30px 80px rgba(0,0,0,.35);
}
#ari-support .sup-call-avatar {
  width: 96px; height: 96px; border-radius: 50%; margin: 0 auto 18px; background: var(--sup-accent-soft);
  display: flex; align-items: center; justify-content: center; color: var(--sup-accent); position: relative;
}
#ari-support .sup-call-avatar.ringing::before, #ari-support .sup-call-avatar.ringing::after {
  content: ''; position: absolute; inset: 0; border-radius: 50%; border: 2px solid var(--sup-accent);
  animation: sup-ring 1.8s ease-out infinite;
}
#ari-support .sup-call-avatar.ringing::after { animation-delay: .9s; }
@keyframes sup-ring { 0% { transform: scale(1); opacity: .7; } 100% { transform: scale(1.55); opacity: 0; } }
#ari-support .sup-call-name { font-size: 22px; font-weight: 800; margin: 0 0 6px; color: var(--sup-text); letter-spacing: -0.4px; }
#ari-support .sup-call-state { font-size: 14px; color: var(--sup-muted); margin: 0 0 30px; }
#ari-support .sup-call-btns { display: flex; justify-content: center; gap: 22px; }
#ari-support .sup-call-btn {
  width: 62px; height: 62px; border-radius: 50%; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center;
  transition: transform .15s, opacity .15s; color: #fff;
}
#ari-support .sup-call-btn:hover { transform: scale(1.06); }
#ari-support .sup-call-btn.accept { background: var(--sup-green); }
#ari-support .sup-call-btn.end { background: var(--sup-red); }
#ari-support .sup-call-btn.mute { background: var(--sup-accent-soft); color: var(--sup-accent); }
#ari-support .sup-call-btn.mute.off { background: var(--sup-orange); color: #fff; }
#ari-support .sup-call-labels { display: flex; justify-content: center; gap: 22px; margin-top: 8px; }
#ari-support .sup-call-labels span { width: 62px; font-size: 11.5px; font-weight: 700; color: var(--sup-muted); }

/* ── Responsive ── */
@media (max-width: 860px) {
  #ari-support .sup-cards { grid-template-columns: 1fr; }
  #ari-support .sup-cats { grid-template-columns: repeat(2, 1fr); }
  #ari-support .sup-hero h1 { font-size: 30px; }
  #ari-support .sup-body { padding: 30px 16px 70px; }
  #ari-support .sup-topbar { padding: 8px 14px; gap: 10px; }
  #ari-support .sup-tabs { order: 5; flex-basis: 100%; padding-bottom: 6px; }
  #ari-support .sup-msg { max-width: 88%; }
  #ari-support .sup-msgs { max-height: 46vh; padding: 18px 14px; }
  #ari-support .sup-form { padding: 22px 18px; }
  #ari-support .sup-info { padding: 22px 18px; }
}